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Mail: contact@istpl.co Phone : +91-40 4020 4837

ServQual

SERVQUAL aims to assist customers in improving their service delivery by using a sophisticated analytical tool to predict customer expectations & behavior through data-driven analysis.
SERVQUAL helps in calculating the score for expectation and perception statements using the questionnaire method. This helps in calculating the gap score for each parameter and has designed various methods of analyzing your customer satisfaction